Information Technology Professional

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IT professional with 25+ years of experience in the managed hosting, software development, and datacenter services industry. Strong problem-solving, management, technical, and client support skills.

Excellent working knowledge of a wide range of technologies such as networking, data security, hardware / software configuration / management, Web design, CDNs, DNS, VMware, data backup / recovery, infrastructure maintenance / monitoring, and various programming languages.

Miceli IT Services - Falls Church, VA

March 2023 - present

• Technical infrastructure and project management, tier 3 support, network security, website design / management , client relations, contract negotiations, system install / training.

Hedgehog Technology Services - Chantilly, VA

May 2001 - Dec 2024

• Manage Hedgehog's day-to-day operations.
• Configuration, maintenance and monitoring of clients' infrastructure both in our physical datacenter and the cloud.
• Provide 24x7x365 Tier 3 technical support by utilizing in-depth knowledge of each clients' unique environment.

Technologies:

• Firewalls: Juniper, Cisco, Fortinet, Sonicwall, Check Point, Palo Alto
• Switches: Cisco / Dell
• VPN: OpenVPN and Site-to-Site IPsec
• DNS: Bind
• Virtual Environments: VMware
• Backup/Recovery: Quest NetVault, Veeam
• OS: Windows and multiple flavors of Linux
• CDN: Cloudflare
• Monitoring: Nagios, Science Logic EM7, and Pingdom
• Cloud: AWS, Google Cloud
• Penetration Testing: Tenable Nessus and Wireshark
• IPS: Palo Alto, Juniper

Commerce One / AppNet - Arlington, VA

Oct 1998 - May 2001 

AppNet acquired by Commerce One - July, 2000.

• Managed a team of web developers and infrastructure personnel to provide technical client services for 100+ clients.
• Assisted team members with code/process improvements.
• Maintained client relationships.
• Generated quarterly performance reports.
• Interviewed/hired new talent.
• Reviewed, prioritized, and assigned projects to the appropriate team members.
• Worked closely with senior management to constantly streamline existing processes and procedures.

NMP, Inc. - Falls Church, VA

Mar 1996 - Oct 1998 

NMP acquired by AppNet - October, 1998

• Designed, coded, and tested web applications, primarily on Sun Solaris and SGI Irix OS.
• Code written utilizing bash shell scripting, Perl, CFML, and HTML with backend MySQL and Oracle databases.
• Assisted in updating, securing, and testing the entire company infrastructure.

Whittier Park HOA - Falls Church, VA

Jan 2018 - present 

Re-elected to a new three year term on the Board of Directors (President) in October, 2024.

• Streamline HOA process utilizing Google Workspace, as well as design / manage the Whittier Park HOA website.
• Audit finances and removed unnecessary expenses, as well as reallocate reserve funds, saving the association approximately $23K/year.
• Implement online voting system to simplify the process and increase resident participation in annual elections.
• Manage relationships with vendors and local government.
• Review and approve yearly budget.
• Negotiate and approve terms of all vendor agreements.
• Compose weekly neighborhood reports to share all association activity with residents.

Sept 1994 - May 1999

Graduated with High Distinction from George Mason University's School of Information Technology and Engineering with a BS in Computer Science.